Onyx Straight

INSTALLING

Shampoo and condition your virgin hair extensions prior to installing.

WASHING

Wash in warm water

When washing your hair extension do not massage or twist the hair

Apply a generous amount of conditioner

Do not apply conditioner to areas where the extensions are attached

After washing, allow to air dry (don’t roll or rub hair into a towel)

Styling: 3 bundles are needed for a full look depending on desired fullness. For styles 18’’ and longer, 3 -4 bundles are needed for a full look.

 

PRODUCT AVAILABILITY

If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.

Please note: Prices, specifications, and availability of products are subject to change without notice.

 

EXCHANGES

Black Diamond Extensions Company, at its sole discretion, may exchange products under the following conditions:

Requests must be made within 3 business days of receipt of product(s).

Any exchange requested after 3 business days of receiving the product will not be honored.

We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way.

According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Black Diamond Extensions Company Inc. is the party at fault, then we shall exchange the product at no additional cost to the customer.

Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used.

Any exchange that permits a difference (less than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs.

SHIPPING TIMEFRAMES

We have a standard 24-48 hour processing time prior to the shipment of all orders.

This processing timeframe is subject to change due to sales or holidays.

Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment.

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SHIPPING DELAYS

All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!

If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!

LOST SHIPMENTS

If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.